Returns and Refund Policy
Most all of the creations for sale at Oh Sew Posh are custom products made to your order including size, styles, fonts and colors. Bear in mind when placing your order computer monitors can display colors differently than the actual products. From time to time we may have to change apparel suppliers due availability of products. We will make every effort to limit these occurrences and to find replacement garments as close to the original as possible.
We cannot accept returns or refunds on customized items because the colors are not what you expected when your item arrives. If we made a mistake when producing your order we will gladly refund your purchase price or redo your order correctly.
In the event we have made an error in completing your order based on the information from your paid invoice please fill out the return request form by clicking on this link. We will contact you via phone or email to discuss your order and determine refund or replacement eligibility.
Orders are filled as they come in whether they are online or in person. All orders must be paid for before we will begin fulfilling your order. Please bear in mind that during certain seasonal times order completions can be delayed due to higher order volume. If you need to have your order in hand by a certain date please email us at info at ohsewposh dot net or by using our online email form.
All orders are shipped via Priority Mail from the U S Postal Service. If the Postal Service shows your order as delivered we cannot replace or refund your order for non delivery. All orders shipped via Priority Mail Flat Rate Service are insured up to $50.
Orders can be conveniently paid online using PayPal for fastest order fulfillment. You can securely use PayPal even if you do not have a PayPal account if you are choosing to pay by credit card. We also accept personal checks and money orders but we will not start your order until the payment has cleared. Usually this takes 5 to 7 business days.
As a business located in Texas we are required to collect sales tax from online transactions with a Texas shipping address. Our shopping cart system will automatically calculate and add the sales tax to applicable orders. No sales tax will be collected for online orders that are being shipped to the other 49 states. All purchases made in person will be charged the appropriate sales tax for the state of Texas and county of Smith.